Frequently Asked Questions (FAQ)

How long does it take?

After your order is received we estimate roughly 7 to 10 business days to deliver your videos. If you ordered more than 5 videos it might take a little longer depending on the volume of orders received that day.

Who owns the videos?

You own all rights to the videos. For life. Use and share them as you wish. You just can’t edit or make changes to the videos.

How do I receive my videos?

Your videos will be posted to our secure Vimeo corporate account where they can be downloaded or shared. We will share with you a video tutorial on how to do it.

Where can I use these videos?

Anywhere a video can be posted or shared. But here are a few practical suggestions: email marketing campaigns, email signatures, social media platforms (facebook, instagram, linkedin, twitter, etc), websites, text messages, and more… (see “How Do I Use Video” on home page)

Can I make changes (edit) any of the videos?

While you own the videos, per our client agreement you cannot alter or make any changes to the videos. You are only allowed to use and distribute them without changes. But if you have a special request let us know and we may be able to help out (at an additional cost).

What file types are the videos?

If you decide to download your video you will have various options, the highest quality being Full HD (1920×1080) mp4 format.

Do you offer a monthly subscription?

For the moment we do not, but we’re considering this as an alternative. We would love to hear your thoughts.

What happens if another dentist uses the same video?

The same thing that happens if someone in your neighborhood drives the same type of car you drive. Nothing… If it works for you and can work for someone else and vice-versa. The good thing is that we’ll continue adding videos to our library so that you have as many options as possible.

Is your site secure?

Absolutely! You can be safe when you purchase on our site. All communication and data transfer is secured and encrypted.

Why are some videos square and other rectangular?

The “square” videos (1×1 ratio) are ideal for social media platforms such as Facebook, Instagram, and LinkedIn. They are 78% bigger than the rectangular size (16×9 ratio). They also generate 40% more engagement and 35% more viewership. We want these videos to work for you!